Shipping policy

Good shipping should be unremarkable: your order arrives, on time, at no cost to you. Here's precisely how we manage it.

Timings

Orders are picked and packed within 1–2 working days (Monday to Friday), with delivery in 8–12 working days to any address in the United Kingdom. Place your order before 6:00 PM and we'll begin processing it that same day.

The cost

Nothing. Delivery is free and fully tracked on every order — no thresholds, no small print.

Coverage

We currently deliver within the UK only, which keeps every parcel tracked door to door. We're unable to serve PO boxes or BFPO addresses for the time being.

Tracking & hiccups

Your tracking number arrives by email the moment your parcel ships. Should anything go astray — a delay, damage in transit, an address slip — email support@topnewplace.com and we'll put it right without fuss.