Orders
Can I change or cancel my order?
Within 24 hours of purchase, yes — contact us fast and we'll sort it before dispatch. After that your order enters processing — and our 30-day returns still have you covered.
I entered the wrong address.
Contact us within 24 hours and we'll correct it. Once dispatched we can't reroute.
Delivery
How long does delivery take?
UK orders: 8–12 business days after 1–2 days' processing. Details on our Shipping page.
Do you deliver outside the UK?
Not at the moment — we currently deliver to UK addresses only.
Is shipping really free?
Yes — every order, no minimum.
Sizing & Care
Which size should I order?
Every product page has a fit tip, and the Size Guide has full UK/EU measurement charts.
How do I care for my items?
Cold machine wash, hang dry unless the product page says otherwise.
Returns
What's your returns policy?
30-day returns on every order — see Returns & Refunds.