Last updated: July 22, 2026
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at support@topnewplace.com.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at support@topnewplace.com or via our Contact page.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalized items). Unfortunately, we cannot accept returns on final-sale items or gift cards. Please get in touch if you have questions or concerns about your specific item.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Order Cancellations & Your UK Rights
Changed your mind? You can cancel your order free of charge within 24 hours of purchase by emailing us at support@topnewplace.com — after that, your order enters processing and can no longer be cancelled before dispatch.
Once your order has been delivered, UK and EU customers also keep their statutory 14-day cooling-off right under the Consumer Contracts Regulations — and because our 30-day return policy already covers and exceeds it, simply follow the returns process above and you’re fully protected.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@topnewplace.com.
Contact Information
TOPNEWPLACE is operated by a US-registered company proudly serving customers across the United Kingdom.
Store name: TOPNEWPLACE
Website: topnewplace.com
Business Address (US): 92 Gelston Ave, Brooklyn, NY 11209, United States
Warehouse Address (UK): 260-266 York Way, London N7 9PQ, United Kingdom
Phone: +44 20 3807 3391
Email: support@topnewplace.com
Office hours:
Monday to Friday | 9:00 AM – 3:00 PM (GMT)
We aim to respond to your inquiries within 24 hours.