Refund policy

If something isn't right, you have 30 days from delivery to send it back. The process is deliberately straightforward.

First, a quick email

All returns require approval before posting — contact support@topnewplace.com and we'll confirm your return and provide our returns warehouse address with instructions. Items posted without prior approval cannot be processed, so that first email matters.

Condition & postage

Items must be unworn, tagged and in their original packaging. Return postage is at your own cost — any tracked service will do. For faulty, damaged or incorrect items, we naturally cover all costs ourselves; email us photographs and we'll resolve it promptly.

Your refund

Once your parcel reaches our warehouse we inspect it and process your refund within 3 business days, back to your original payment method. Card providers occasionally add a few days of their own.

Your statutory rights

Under the Consumer Contracts Regulations you may cancel your order within 14 days of delivery for any reason — a right our 30-day policy comfortably includes. Nothing in this policy affects your statutory rights.

Exclusions

Gift cards and items marked final sale. When in doubt, ask before ordering.

Return shipping: Returning an item is the customer's responsibility. You will need to arrange and pay for return shipping at your own expense. We recommend using a tracked shipping service, as we cannot issue a refund for returns lost in transit. Original shipping costs are non-refundable.